Delivery Policy

Effective Date: March 10, 2025

At SHOPOTOPIS, we are committed to ensuring a smooth and reliable delivery process. This Delivery Policy outlines our shipping terms, estimated timeframes, and important information regarding your orders.

 

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Customers will receive a confirmation email with order details and tracking information once shipped.

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 5-10 business days.

  • Express Shipping: Estimated delivery within 2-5 business days.

  • International Shipping: Estimated delivery within 7-15 business days, depending on the destination country.

  • Delivery times may vary due to carrier delays, weather conditions, or customs processing.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on destination, package weight, and selected shipping method.

  • Orders over a certain amount may qualify for free shipping (if applicable, details will be shown at checkout).

  • Customers are responsible for any additional customs duties or import taxes for international shipments.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order directly on the carrier’s website or through our Order Tracking Page.

  • If you experience issues with tracking, please contact our customer support team for assistance.

5. Lost, Delayed, or Damaged Shipments

  • If your order has not arrived within the estimated timeframe, please check the tracking status first.

  • If your package is lost in transit, contact us within 10 days of the expected delivery date for assistance.

  • If you receive a damaged package, please take photos of the product and packaging and contact us immediately.

  • SHOPOTOPIS is not responsible for delays caused by shipping carriers or customs processing.

6. Address Accuracy & Delivery Issues

  • Customers must provide an accurate and complete shipping address at checkout.

  • If an incorrect address is provided, we are not responsible for lost or undelivered orders.

  • If a package is returned due to an incorrect address, the customer will be responsible for additional shipping fees to reship the order.

7. Contact Us

For questions or concerns regarding shipping and delivery, please contact us:

Thank you for shopping with SHOPOTOPIS! We appreciate your trust and support.